Cancellation Policy

Cancellation Policy for Bespoke Bouquets

We understand that circumstances may arise requiring the cancellation of an order, and we strive to provide a fair and transparent cancellation policy.

Please take note of the following guidelines:

  • We are unable to cancel orders that are already prepared or out for delivery.

  • Cancellations received less than 24 hours prior to the scheduled delivery date will not be refunded.

Wedding Orders

  • Unfortunately, we are unable to cancel orders that are already prepared.

  • Cancellations for wedding orders received less than 24 hours prior to the scheduled pick-up date will not be refunded.

  • Orders canceled less than 1 week before the scheduled pick-up date will be refunded 50% of their total order.

  • Orders cancelled 2 weeks or more prior to the pick-up date will be refunded in full less transaction and card fees.

Please note that our cancellation policy is in place to account for the time and resources invested in preparing and planning each order. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, feel free to contact us.

Deliveries & Pick Up

Delivery Days

  • Monday, Tuesday & Wednesday

  • Floral subscriptions are delivered bi-weekly on Wednesdays

  • Deliveries to Mudgee, Gulgong, Wellington and surrounds

  • FREE delivery in Gulgong, NSW

Order Lead Time

  • Orders will need to be placed at least 24 hours in advance. This allows us to prepare your order with precision and ensure the freshness of the flowers.

  • If you have an urgent requirement please contact us prior to placing your order to see what can be arranged.

  • We do not offer same-day delivery services.

As a business owner juggling work and motherhood, your understanding is invaluable. Planning ahead ensures that each arrangement receives the meticulous care it deserves. Thank you for your consideration.

Pick-Up Location for Wedding Florals

Wedding florals will require pick up from our farm located just outside of Gulgong NSW. The address will be provided after an order is received to arrange collection times.

Privacy Policy

Last Updated: December 2024

At Autumn Mae Florist, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information. Please read this policy carefully to understand how we handle your data.

Information We Collect

We collect and process the following types of personal information:

  • Contact information: Name, email address, phone number, and delivery address.

  • Payment information: Stripe processes all payment transactions, and we do not store any credit card details personally. All card details held for subscription payments are held by Stripe - our secure payment gateway. Learn more about Stripe.

  • Transaction details: Details of your purchases, including the products and services you buy.

  • Subscription details: Information related to your floral subscription, including preferences and delivery schedules.

How We Use Your Information

We use your information for the following purposes:

  • Processing and delivering your orders.

  • Managing and administering your floral subscription.

  • Sending relevant updates, offers, and newsletters if you opt-in to receive them.

  • Improving our website and services.

  • Complying with legal obligations.

Data Security

We prioritise the security of your information. Stripe, our payment processor, uses industry-standard security measures to protect your payment information. We have implemented appropriate technical and organisational measures to safeguard your personal data.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers, such as Stripe, solely for the purpose of processing transactions and delivering services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and the date of the last update will be indicated. We encourage you to review this policy regularly.

Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us.